1. Introduction
Welcome to Tuwaye AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
2. Information We Collect
2.1 Personal Information
When you register for Tuwaye AI, we may collect:
- Name and contact information (email, phone number)
- Account credentials (username, password)
- Profile information (age, language preferences)
- Organization affiliation (if applicable)
2.2 Voice Data
To provide speech therapy services, we collect and process:
- Voice recordings during practice sessions
- Speech analysis results (pronunciation scores, fluency metrics)
- Practice history and progress data
Important: Voice recordings are encrypted during transmission and storage. They are used solely for AI analysis and improving your therapy experience.
2.3 Usage Information
We automatically collect:
- Device information (model, operating system, unique device identifiers)
- App usage data (features used, session duration)
- Log files and analytics data
3. How We Use Your Information
We use your information to:
- Provide and improve speech therapy services
- Analyze your speech and provide personalized feedback
- Track your progress and generate reports
- Communicate with you about your account and updates
- Improve our AI models and app functionality
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Sharing and Disclosure
4.1 We DO NOT sell your personal data.
We may share your information only in these limited circumstances:
- Speech Therapists: If you're assigned to a therapist, they can view your progress and practice data
- Organization Administrators: If you're part of an organization plan, administrators can access aggregate usage data
- Service Providers: Trusted third-party services for hosting, analytics, and payment processing
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement industry-standard security measures:
- End-to-end encryption for voice data
- Secure data storage with encryption at rest
- Regular security audits and updates
- Access controls and authentication protocols
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your speech practice history
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at tuwayeai@gmail.com
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Voice recordings are automatically deleted after 90 days unless you choose to save them permanently.
8. Children's Privacy
Tuwaye AI is designed for users of all ages, including children. If a user is under 18, we require parental consent and guardian emergency contact information. Parents can request deletion of their child's data at any time.
9. International Data Transfers
Your data may be transferred to and processed in countries outside Uganda. We ensure appropriate safeguards are in place to protect your information.
10. Cookies and Tracking
We use cookies and similar technologies for:
- Authentication and security
- Analytics and performance monitoring
- Personalization of user experience
You can control cookies through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or app notification. Continued use of the app after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: